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NO.1 A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
NO.2 What are the three types of metrics that an organization should collect to support continual
service improvement (CSI)?
A. Technology, process and service
B. Critical success factors (CSFs), key performance indicators (KPIs), activities
C. Return on investment (ROI), value on investment (VOI), quality
D. Strategic, tactical and operational
Answer: A
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